Phone fundraising for non-profit organisations
It may come as a surprise that most donors find calls from a NGO to be friendly. A friendly phone call enables aid organisations to increase donations and welcome donors.
First things first: The Callagents
The people who work in our contact center are, above all, eloquent and dedicated.
We offer our call agents a spacious, modern work environment and state-of-the-art technology. They work in small, well-supported teams with close supervision.
Thanks to fair working conditions and a shared commitment to meaningful causes, our agents tend to stay with us significantly longer than the industry average.
Full-service contact center
Together with our clients, we define the objectives of each phone campaign. To do this, we analyse the donor database and select the appropriate target groups. We develop the campaign content and tailored call scripts in close collaboration with our clients. Campaigns are carried out under the close supervision of our contact center management and team supervisors, who ensure ongoing quality control, staff training, and motivation.
In addition to outbound calls, we also offer inbound services: we not only handle incoming calls from donors, but also process and respond to donor emails on behalf of our clients
Consistent dialogue thanks to modern technology
Thanks to smart technology, all essential call information is available to our agents directly on screen. Our modern telephony software also allows us to map and process complex data structures with ease.
Reporting and transparency
Of course, we keep our clients informed about the results of their campaigns at all times. Through our online reporting system and close communication throughout the campaign, they have full control over both costs and expected returns. Our contact centre is open every working day of the year. We always welcome visits and greatly appreciate when our clients come by to see our work in action.
